Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at clewbayleathers@gmail.com. Please note that returns will need to be sent to the following address: 36061 Binder Slough Ln Astoria, OR 97103.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at clewbayleathers@gmail.com.
Custom Leather Item Creation Policy
All custom leather orders are handmade to your specifications using my creation style. Due to the personalized nature of these products, the following policies apply:
- Non-Refundable Material Costs:
Once materials have been purchased for your order, these costs are non-refundable regardless of any changes or cancellations. - Order Finalization:
After your custom order has been confirmed and production has begun, no refunds, exchanges, or cancellations will be accepted. - Design Approval:
A design confirmation (such as sketches, mock-ups, or written approval) must be completed before production begins. Please review carefully—production will proceed based on your final approval. - Craftsmanship Guarantee:
Each item is made with care and high-quality materials. Should your piece arrive with a defect in craftsmanship or material, we will repair or replace it at our discretion. - Natural Variations:
Leather is a natural material. Minor variations in color, grain, and texture are inherent and add to the uniqueness of your custom item; these are not considered defects.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at clewbayleathers@gmail.com.